Terms and conditions
Clear expectations for a comfortable journey.
Last updated September 9, 2026
Using this website
These terms describe use of the Naperville Premier Limo & Taxi website and reservation service. Please review the itinerary, fare and any trip-specific conditions before accepting a reservation. Contact our reservations team at 331-244-7818 if anything is unclear.
Quotes and confirmed reservations
A quote or submitted inquiry is not a confirmed ride. A reservation is confirmed only when our team or booking system expressly confirms the complete itinerary and provides a reservation reference. Quotes expire at the time shown. Vehicle availability is checked again at confirmation. Multiple rides may operate at the same time when separate drivers and vehicles are available.
Your itinerary
Provide accurate pickup and destination addresses, Chicago pickup dates and times, contact details, passenger count, luggage and vehicle needs. Review each direction of a round trip separately. For airport pickups, provide your airline, flight number and terminal when known. A flight number does not mean automatic flight monitoring or automatic changes to your pickup time. Contact the team when plans change.
Fares and payment
The fare and payment arrangements presented for your reservation apply to that itinerary. The website booking tool does not charge a card. Ask the team about tolls, parking, waiting, extra stops, gratuities or other items not expressly included in your quoted fare. Do not assume that an additional service is included. We do not apply a referral discount automatically; eligibility and offer details must be confirmed by the team.
Changes, cancellations and delays
Call 331-244-7818 to request a change or cancellation and quote your reservation reference. A request is not complete until acknowledged by the team. Ask for the cancellation, refund and waiting-time terms applicable to your trip before confirming. This page does not establish an undisclosed cancellation fee. Traffic, weather, road restrictions and airport conditions can affect travel times; allow appropriate time for flights and events.
Safety and accommodation requests
Tell the reservations team about child-seat requirements, mobility equipment, service animals, luggage or other assistance needs before your trip so suitable arrangements can be discussed. Follow lawful driver safety instructions. Do not use the booking service for unlawful activity, false reservations or interference with other customers.
Website information and support
Website information may change; the confirmed reservation details control your trip. Nothing here removes rights that cannot lawfully be excluded. For questions, reservation assistance or an accessible alternative, call or text 331-244-7818.